As part of our explainer research, the Studio 20 team at NYU has been examining the FAQ format — its capabilities and limitations as well as opportunities for innovation in explaining complicated subject matter. In our research, we found the Ultimate Climate Change FAQ on The Guardian’s web site which is notable for its innovative approach: crowd-sourcing the FAQ. Instead of The Guardian choosing which questions needed to be answered, the team behind the Ultimate Climate Change FAQ asked their own users exactly what questions they wanted answered.
We caught up with Duncan Clark, one of the supervisors of the project, to get his thoughts on the Climate Change FAQ, what makes a good FAQ in general, and the future of the genre. Continue Reading →